Return & Exchange

At Lily Art Store, we want you to shop with confidence! If you’re not completely satisfied with your order, we offer easy exchanges and refunds under the following conditions:

1. Exchange Policy

We accept exchanges within 7 days of receiving your order. To be eligible:

The item must be unused and in its original packaging.
Exchanges are only applicable for damaged or defective items.
Customers are responsible for exchange delivery fees unless the item received was defective or incorrect.

📩 To request an exchange, please contact us on Instagram lilyart.eg within 7 days of receiving your order.

2. Refund Policy

Refunds are available in the following cases:

You received a damaged or defective item.
You received an incorrect order that does not match your purchase.

Important Notes:

Refunds are processed after we receive and inspect the returned item.
Customers are responsible for return delivery fees unless the item received was defective or incorrect.
Since we currently offer Cash on Delivery (COD) only, refunds will be arranged directly with the customer through the agreed method.

3. How to Request a Return or Exchange

Contact us on Instagram within 7 days of receiving your order.
Provide your order number, item details, and the reason for return or exchange.
Follow the return instructions we provide.
Once we receive and inspect the item, we will process the exchange or refund accordingly.